FAQ

What are the shipping times?

Items are delivered within 1-5 working days within the EU. We will confirm the delivery time upon payment. For items with customisations the delivery time varies from 10-15 days.

What are the shipping costs?

Shipping is free for all items and worldwide, with the exception of custom-made items for which you will be sent a quotation.

How can I follow the delivery?

You will be able to track your order through the tracking number you will receive once the goods have been dispatched from our warehouse.
The tracking information is also available in the personal area of your customer account.

Are the goods insured when they are shipped?

All our shipments are insured, regardless of the amount. This service is absolutely free of charge.

Is it possible to ship the goods immediately if I send you a payment confirmation?

All orders are only dispatched upon full receipt of payment. In case of payment by bank transfer, the goods will be shipped once the payment is visible from our bank.