FAQ

The quality of our products is not compromised by the heat of underfloor heating, so they can be used without problems.

We have dedicated an entire section of our website to the proper care and cleaning of our products. For carpets click here, and for artificial grass you can find all our tips here.

The images we use faithfully represent our products, with details clearly visible and colours true to the original. However, the colour tones of the images may vary due to factors beyond our control, such as different screens.

To create a customer account, you must register by filling in all the required parts.

After logging in, you can change the shipping address directly in your personal area.

If you have forgotten your account password, you can easily reset it yourself. Just select "forgot password" when you log in and wait until you receive the e-mail to be able to proceed with entering a new password.

After logging in, you can change your password in "My Profile".

Please contact our customer service staff via the contact form.

If you haven't yet decided to buy a synthetic lawn, here is some information to help you make the final decision: :
● Low maintenance - it doesn't need watering or cutting.
● Easy to lay - it can be laid effortlessly
● Customisation - you can choose the model that best suits your needs, choose from various colours and heights
● Resistance - to trampling and weathering - no discolouration in the sun
● Safety - no mud or puddles

The Radici synthetic lawn is specially designed to allow rainwater to filter and run off without creating mud or puddles.
When water falls on an artificial turf lawn, the water is able to penetrate all the way to the ground and does not stagnate on the surface unless there is very heavy rain.