Radici will generally process the order within 48 hours (except weekends and holidays) from the day of receipt of the order. For customised or made-to-measure items, the order processing time is approximately 14 days. With the fulfilment of the order Radici entrusts the Products to the courier or forwarding agent of its choice for shipment to the address indicated by the Consumer and summarised in the order confirmation. Deliveries are made by land transport approximately within the following 24/48 hours (excluding weekends and public holidays).
In the event that a problem occurs with the courier during transport and the parcel does not arrive at its destination within the indicative time limit referred to in paragraph 1, the Consumer may promptly notify Radici, who will attempt to resolve the matter within a reasonable period of time. Radici invites the Consumer not to contact the company before the aforementioned indicative time limit has elapsed, as it will not have the necessary data to be able to usefully contact the courier company handling shipping.
The processing and delivery terms referred to in Paragraph 1 are only indicative and not guaranteed, due to the many variables involved, with particular but not exclusive reference to the stage of delivery by the courier. In accordance with applicable law, Radici undertakes to deliver the Products to the consumer within 30 days from the date of conclusion of the contract. No liability for any reason whatsoever can be placed by the Consumer on Radici if the Products are not delivered within the indicative time limit referred to in paragraph 1.
Delivery times refer to Products present in the warehouse at the moment of the purchase order. Radici cannot be held responsible for delays in delivery due to fortuitous events or force majeure, or in the event of strikes, atmospheric events, special holidays, stocktaking, relocation of premises, changes in information systems and other extraordinary events; these are likely to lead to an exceeding of the indicative order processing times, even up to several days.
In any case, should the delivery time of the ordered Product be delayed with respect to the delivery time indicated on the Website before the order, Radici undertakes to promptly inform the Consumer by means of an email sent to the address indicated by the Consumer.