FAQ

Does the colour of the rug match the image on the website?

The images we use faithfully represent our products, with details clearly visible and colours true to the original. However, the colour tones of the images may vary due to factors beyond our control, such as different screens.

How can I set up an account?

To create a customer account, you must register by filling in all the required parts.

How can I change my address or add a new address?

After logging in, you can change the shipping address directly in your personal area.

I have forgotten my password. How can I retrieve it?

If you have forgotten your account password, you can easily reset it yourself. Just select "forgot password" when you log in and wait until you receive the e-mail to be able to proceed with entering a new password.

How can I change my password?

After logging in, you can change your password in "My Profile".

How can I delete my account on your site?

Please contact our customer service staff via the contact form.

What are the advantages of synthetic grass?

If you haven't yet decided to buy a synthetic lawn, here is some information to help you make the final decision: :
● Low maintenance - it doesn't need watering or cutting.
● Easy to lay - it can be laid effortlessly
● Customisation - you can choose the model that best suits your needs, choose from various colours and heights
● Resistance - to trampling and weathering - no discolouration in the sun
● Safety - no mud or puddles

What if it rains?

The Radici synthetic lawn is specially designed to allow rainwater to filter and run off without creating mud or puddles.
When water falls on an artificial turf lawn, the water is able to penetrate all the way to the ground and does not stagnate on the surface unless there is very heavy rain.

What about the sun and the snow?

Synthetic grass always looks great in summer and winter.
It does not discolour when exposed to the sun and even in the event of snow, when melted, its super fibres return to their position.

Do pets' needs spoil the artificial lawn?

Radici's synthetic lawn is also designed for pets. It is not discoloured by the needs of animals and is very easy to wash and sanitise.
In addition to classic cleaning, you can decide to use a sanitising product to disinfect, such as the sanitisation kit, in order to have a synthetic lawn always in perfect condition.